It depends, do you regularly correspond with tech support without antecedents? Customer A gives me half the info I need to make a diagnosis. I ask him a leading question or three. Remember how, in elementary school you had to answer each question making it clear from the answer what the question was? These guys don't. The threading also breaks down because I get 25 emails a day with the subject "Fw: Problem urgent". This is because a web form on our site makes an email go to the central support address in France with that subject. If the user is from English-speaking North America (or if they use a CDMA or iDEN phone), the mail gets forwarded to me. The process may suck a bit. Anyways, asking Thunderbird to handle threading never seems to work the way I want it to (a higherarchical tree of email).
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branchandroot
(no subject)
Date: 2005-12-14 04:25 am (UTC)